Return Conditions for Products Purchased Online
Within 3 calendar days from the date of purchase, the customer has the right to return a product purchased online to the seller without providing any reason or justification.
- This rule does not apply to legal entities / business entities.
Specifically, business entities / legal persons do not have the right to return an item within 3 calendar days.
- In case of a wish to return the product, the customer must send a written request including the following information: date of purchase, first name, last name, purchase document number, reason for return, and send it to Tsistvala’s email: mototravelgeorgia@gmail.com, or through the message box of the company’s official Facebook page.
- The trader is obliged to refund the amount paid by the customer in full, without delay, no later than 14 calendar days from receiving the notice of withdrawal from the contract.
- In the event of withdrawal from the purchase agreement, the trader has the right to refuse to issue a refund until the goods have been returned.
- The item’s flawless pre-sale condition will be confirmed by the return point at the moment the item is handed over to the company.
- Transportation of the item to the return point must be carried out at the customer’s expense. Specifically, the customer shall bear the direct cost associated with returning the goods.
- The refund will be made using the same payment method used by the customer. The amount will be returned to the bank account of the same person/citizen who made the payment, unless an additional agreement has been made between the customer and the seller.
- If the item is found to have any kind of technical (manufacturing) defect, the customer must request repair of the defect or replacement of the item.
- At the time of return, the customer will be fully reimbursed for the amount paid for the item.
- After the company confirms the return form, the customer must bring the returnable equipment to the return point.
Return Point:
- Items made to the customer’s order
- Opened hygiene items: headphones, shaver, epilator, trimmer, hair clipper, toothbrush, etc.
- Activated or configured operating systems
- Supplied goods that, at the time of delivery, became inseparably mixed with other goods
- Goods for which installation/service was carried out by the trader after delivery. The trader fully provided the service stipulated in the contract and began providing the service with the customer’s prior consent.
- Additional services provided after delivery (installation, cleaning, software installation, etc.)
- Items for which the operating/use conditions have not been observed
- A customer’s item that is found to have any kind of physical or technical defect, unlike at the moment of delivery, where the customer signed that they had received a product that was externally flawless
Important Notice for Customers*
Please carefully inspect the items at the moment of delivery and, by signing the handover/acceptance document provided by the courier, confirm that you have received an inspected product that is free from physical defects.
- No return will be accepted if the customer’s item is found to have any type of physical/external damage.
- Items you wish to return remain under your responsibility until they reach the seller’s warehouse, and the risk of damage or loss is borne by you. Any damage caused during the process of returning/sending the product to our warehouse is your responsibility. Please make sure the goods are packed securely to prevent any damage to the products or boxes, as this will affect the value of the product and, accordingly, our ability to resell it. Please keep receipts, postal/shipping documents, and tracking numbers as proof that the item was sent back to the seller.